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POLICIES & INSTRUCTIONS
Premier Pretty Skin WANTS TO ENSURE A GREAT WORKING RELATIONSHIP WITH EACH CLIENT, TO ALLOW THE PROCESS TO REMAIN AS EASY AS POSSIBLE WE ASK THAT EACH CLEINT TAKE A MOMENT AND READ OUR POLICY STANDARDS.
CHANGE OR CANCELATION POLICY
Premier Pretty Skin PROVIDES SERVICES BY APPTS ONLY, THE APPTS ARE TIME RESERVED EXCLUSIVELY FOR YOU, IF YOU NEED TO RESCHEDULE OR CANCEL WE REQUIRE A 24 HR TIMEFRAME AND EACH CLIENT MUST RESCHEDULE OR CANCEL THEIR OWN APPOINTMENT ON THE VAGARO SITE. LESS THAN 24 HR TIME WILL FORFEIT THE DEPOSIT AND THE $50 FEE IS CHARGED TO THE CARD ON FILE.
ALL CANDIDATES APART OF THE ACNE PROGRAM MUST ADHERE TO FULL POLICY DETAILS. MISSING A PACKAGE/PROGRAM APPT RESULTS IN THE LOSE OF THAT SPECIFIC SERVICE. SELECT BUTTON BELOW FOR HOW TO STEPS.
COME ON FRIENDS, PLEASE LETS NOT WASTE MONEY-client forfeits previously paid deposit and a $50 fee will be charged to account
Depending on clients no show and cancelations will determine if client is able to book with us in the future.
LATE POLICY
TIME IS PRECIOUS, WE OFFER A 10 MIN GRACE PERIOD, AFTER THE TIME ALLOTTED THE REMAINING BALANCE IS CHARGED AND NO SERVICES WILL BE RENDERED
REFUND POLICY
PREMIER PRETTY SKIN HOLDS A NON REFUNDABLE DEPOSIT POLICY FOR SERVICES, WE APOLOGIZE FOR THE INCONVENIENCE.
charge backs will discontinue the ability to schedule with us in the future
MEMBERSHIP POLICY
All members must adhere to the standard policy for scheduling, rescheduling and canceling services. The 24 hr timeframe is mandatory. Clients will forfeit the service for that month if attempting to cancel after the 24 hour timeframe or is a no show.
CARRY OVER: 2 carry over services are permitted per year and must be used with in 3 months.
While in the membership program you can carry the unused treatment into the next month. However, you must use that treatment for the proceeding month along with the treatment in that billing cycle (used 2 weeks apart). The members account must be active in order to receive discounts for those carry over treatments. The staff can assist with what treatments can be perfectly paired for your skin
FREEZE ACCOUNTS: Clients can freeze/pause their membership at anytime if not able to attend their monthly service. Send an email 24 hours prior to needing to pause account. Freeze/pause option can only occur once yearly with each pause of membership not exceeding 3 months at a time.
CANCEL MEMBERSHIP: Each member must be apart of the program for at least 2 months before canceling. If needing to terminate the membership before 2 months, all services rendered will resort back to original pricing and client will be charged the difference of that specific treatment. Once a client's membership is cancelled but would like to rejoin, client must set up a new membership.
All charges are non refundable and nontransferable.
TERMINATE VIA EMAIL: Clients must send email to terminate at least 1 week prior to membership billing date to ensure no fees are extracted from the card on file. A staff member will cancel membership and send a confirmation email.
Email: premierprettyskin@gmail.com
PLEASE NOTE THAT WE RESERVE THE RIGHT TO REFUSE SERVICE AT ANY TIME
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